Real Stories from East Texas Homes Powered Through Outages: The Manning's

Remember the Historic Texas Snowstorm of 2021?

When a devastating snowstorm hit East Texas in 2021, many homeowners were left without power for days on end. Among them was the Manning family in Longview, who, thanks to their standby generator from MALL Energy Home, managed to weather the storm comfortably, as if nothing had happened at all. Here's their story.

Joe and Clair Manning live in a three-bedroom home in a nice neighborhood in Longview, where they have been blessed to be living with their three-year-old grandchild, who has brought a sense of magic that only a curious and energetic toddler can bring.

The Manning family has been part of the Longview community for 39 years. With a young child and older adults in the household, maintaining power during outages is crucial for their safety and comfort.

The Mannings opted for a whole-house 26KW Briggs and Stratton unit from MALL Energy Home. They needed a reliable, American-made generator capable of powering their entire home without interruption, whether in summer or winter. The Briggs and Stratton model was chosen for its reputation and extensive service network across the country.

"We were looking for a reliable unit made in the USA, and Briggs and Stratton is an old and reputable US manufacturer. We needed a large unit that would allow us to live through an event, summer or winter, without any disruption in our home life, which is particularly important with a young child and older adults," Joe explained.

Experience with MALL Energy Home

The Mannings have been customers of MALL Energy Home for eight years. They were impressed by the company's reputation for precision and professionalism.

"The main reason we chose MALL was their reputation for getting things right. They offered a 'single source' solution which included service after the sale 24/7," Joe said.

MALL Energy Home's commitment to customer service was evident from the beginning. 

"Our unit was very professionally installed by licensed contractors that MALL provided, and MALL’s service techs are knowledgeable and diligent. We use their maintenance service, and they come out twice a year to check everything out, which really gives us comfort and assurance that we will have power when we need it. We have had zero problems," Joe explained.

Surviving the 2021 Snowstorm

The Mannings' Recommendation to East Texas Residents on the Fence

The Mannings couldn't be happier with their experience with MALL Energy Home.

"The people are friendly, knowledgeable, and very attentive. We are very thankful to have them looking out for us," they shared.

"We highly recommend MALL Energy Home to other homeowners considering a standby generator. The correct sizing and their 24/7 availability are crucial factors that set them apart," Joe and Clair both emphasized.

Joe noted further, "The fact that they really know how to properly size the generator set and their friendly attitude and 24/7 availability is very reassuring and comforting," 

Additional Insights

For those considering investing in a standby generator, we at MALL Energy Home echo the Mannings' advice: focus on getting the right equipment, properly sized, and choose a company that services what they sell.

The Manning family's experience underscores the importance of having a reliable standby generator and a trustworthy service provider. MALL Energy Home's expertise and dedication ensured that even in the worst of times, this Longview family remained comfortable and secure.

Thank you, Joe and Clair, for sharing your story. We are happy to have served you for over 8 years and look forward to continuing to provide you with reliable power solutions.

Ready To Get Started with MALL Energy Home?

If you are interested in outfitting your home with reliable backup power, get in contact with one of our specialists by clicking the button below. We will have a quick consultation over the phone and schedule a site visit to properly assess your needs.