Real Stories from East Texas Homes Powered Through Outages: Judy

MALL Energy Home • October 15, 2024

Judy’s Story: Reliable Power When It Mattered Most

In June 2023, Judy faced an unexpected five-day power outage after a severe storm struck her neighborhood. As someone recovering from major shoulder surgery, Judy was especially vulnerable. She was unable to drive and worried about how she’d manage without power. Fortunately, Judy had a backup plan—a generator from MALL Energy Home. However, her generator unexpectedly shut down after only six hours, leaving her uncertain about how to get through the coming days.


Judy reached out to MALL Energy Home’s service department and was met with an impressive response. Within two hours, a MALL Energy Home technician was at her door. Diagnosing a faulty circuit board, the technician swiftly repaired the generator and conducted a thorough inspection. The quick response and skilled work were invaluable to Judy, ensuring her generator was back online and operating efficiently.

Independence Restored During a Challenging Time

For Judy, the repaired generator wasn’t just about keeping her lights on—it was her lifeline to independence. If it had remained inoperable, she would have relied on family members to drive from Dallas to assist her. With the generator working as intended, she was able to stay in her own home without needing to disrupt her family’s lives.

Outstanding Service with a Personal Touch

Judy had nothing but praise for MALL Energy Home’s team. “The purchasing process with Kendall Archer was straightforward, and he was both knowledgeable and friendly,” she said. The company’s turnkey service stood out to her as well. MALL Energy Home provided its own installation team, eliminating the need for Judy to juggle multiple contractors—something she noted was unique compared to other companies. And MALL Energy Home’s commitment didn’t stop at installation; they followed up with reliable annual maintenance, giving Judy peace of mind that her generator would be ready whenever needed.

A Recommendation with Confidence

Judy wholeheartedly recommends MALL Energy Home. “Their commitment to customer satisfaction is exceptional, and the timely response to any issues has been invaluable,” she shared. Whether it’s dependable installation, professional maintenance, or emergency repairs, Judy appreciates knowing she can count on MALL Energy Home to help her through the unexpected.

Our Heartfelt Thanks to Judy: A Testament to Trust and Reliability

We want to sincerely thank Judy for being a valued MALL Energy Home client and for taking the time to share her experience with us. We’re grateful for the opportunity to be part of her journey and to provide her with reliable power when she needs it most.


Are you ready for peace of mind during power outages? Contact MALL Energy Home to discuss how we can keep your home powered and secure, no matter the storm.

Contact Us Today!

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